Privacy Policy
Last updated: July 31, 2026
This Privacy Policy describes how marloline (marloline Limited) collects, uses, and protects your personal information when you visit our headlight lens restoration service website. We are committed to safeguarding your privacy and ensuring transparency in how we handle your data.
Who We Are
We operate a professional headlight lens restoration service specializing in foggy headlight lens polishing and UV sealant restoration. We are the data controller responsible for your personal information. Our service is located in Ventspils and serves customers across the region.
Information We Collect
We collect personal information in several ways to provide and improve our services:
- Contact information when you submit a service inquiry or request a quote (name, phone number, email address, vehicle details)
- Appointment details when you book a headlight restoration service
- Payment information processed through secure payment gateways
- Usage data through cookies and analytics tools (pages visited, time spent, device type, browser information)
- Communication records when you contact us via email or phone
Legal Basis for Processing
We process your personal information based on the following legal grounds: your explicit consent when you submit service requests or subscribe to communications; our legitimate interest in operating and improving our business and customer service; compliance with legal obligations; and performance of our service contract with you. Each type of processing relies on one or more of these legal bases, which we apply appropriately to protect your rights.
How We Use Your Information
We use your personal data for specific purposes: to provide headlight restoration services and process your service requests; to send appointment reminders and service updates; to process payments securely; to improve our website and service offerings through analytics; to respond to your inquiries and customer support requests; and to comply with legal and regulatory obligations. We do not sell or share your information with third parties for marketing purposes without your consent.
Data Retention
We retain your personal information for concrete periods based on the type of data and purpose:
- Service request and appointment data: retained for 24 months after the completion of your service
- Contact form inquiries: retained for up to 24 months after your last interaction with us
- Payment transaction records: retained for 36 months as required by tax and accounting regulations
- Website analytics and cookie data: retained for up to 12 months
- Server access logs: retained for up to 12 months for security and troubleshooting purposes
Your Privacy Rights
You have important rights regarding your personal information. You can request access to any data we hold about you; request correction of inaccurate or incomplete information; request deletion of your data under certain circumstances; object to processing of your information; request restriction of processing; and request data portability to transfer your information to another service provider. To exercise any of these rights, contact us using the information provided below.
Cookies and Tracking
Our website uses cookies to enhance your browsing experience and analyze site performance. Cookies are small files stored on your device that help us remember your preferences and track usage patterns. We use essential cookies for website functionality and analytics cookies to understand how you interact with our services. You can control cookie preferences through your browser settings. For more detailed information about our cookie practices, please see our separate Cookie Policy.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include encryption of sensitive data, secure payment processing, restricted access to personal information, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Supervisory Authority
If you have concerns about how we process your personal information or believe we have violated your privacy rights, you have the right to lodge a complaint with the Data State Inspectorate (Datu valsts inspekcija - DVI), which is the independent data protection authority for Latvia. You can submit a complaint through their official website or contact them directly. We encourage you to contact us first to resolve any issues.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated "Last updated" date. We recommend reviewing this policy periodically to stay informed about how we protect your information. Continued use of our website after changes constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Email: [email protected]
Phone: +371 67 123 456
Address: Kronvalda Boulevard 12, Riga, LV-1010, Latvia